Toyota doesn’t know why this is happening, but the automaker said it will investigate and fix the problem once engineers understand why the wheels are coming loose. Now, a month later, Toyota still hasn’t identified the problem and is offering to buy back the SUVs from customers who don’t want to wait any longer to fix the problem.
Because the problem became apparent after the SUVs were sold, only 260 BZ4X owners in the United States are experiencing this condition. There are those who ordered the SUV when the “do not drive” warning was announced and still have not received delivery. Those customers were never able to take delivery of their SUVs.
Automakers have offered several options beyond buyback while asking owners for their patience. Toyota is also offering customers free use of another Toyota vehicle until the problem is found and fixed. Toyota is also offering owners a $5,000 refund on their car payments or a partial refund of the purchase price. Toyota extends the vehicle’s factory warranty through the time — which ends — when the SUVs are taken out of service.
For consumers looking to sell their vehicles back, the exact terms of buyback may vary depending on various state regulations and the specifics of the owner’s situation.
The BZ4X is similar to the Subaru Solterra electric SUV. The two Japanese automakers jointly developed the vehicles. Subaru did not have to recall any SUVs in the United States, as none were delivered before the problem was discovered.